Privacy Policy

MarriageShadi.com ("MarriageShadi", "we", "us" or "our") understands that protecting your personal information and privacy is important.

MarriageShadi.com is an international matrimonial and matchmaking platform that enables eligible adults to create matrimonial profiles, upload photographs, search for potential marriage partners, communicate with other members, purchase memberships and, where available, complete identity or profile verification.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information provided to us or collected by us when you access or use MarriageShadi.com.

As MarriageShadi.com may be accessed by users worldwide, we aim to handle personal information in accordance with applicable privacy and data protection laws in the jurisdictions in which we operate or offer our services. These may include, where applicable, the New Zealand Privacy Act 2020, European Union General Data Protection Regulation (GDPR), UK GDPR and Data Protection Act 2018, Australian Privacy Act 1988, California Consumer Privacy Act (CCPA), Canadian privacy laws including PIPEDA, India's Digital Personal Data Protection Act 2023, and other applicable national, state or regional privacy laws.

Not every privacy law listed above will apply to every user or to every processing activity. Your rights may vary depending on where you live and which laws apply.

The Information We Collect

Personal information generally means information relating to an identified or reasonably identifiable individual.

Identity Data

• name;
• age and date of birth;
• gender;
• pronouns;
• marital status;
• nationality; and
• profile or member identification number.

Contact Data

• email address;
• telephone number;
• country;
• city, region or general location; and
• communication details.

Matrimonial Profile Data

• religion or religious preferences;
• ethnicity;
• caste, community, tribe or cultural background;
• height and other physical characteristics;
• education and qualifications;
• profession or occupation;
• income range;
• family background;
• languages spoken;
• lifestyle information;
• interests and hobbies;
• marriage and partner preferences;
• profile description or biography; and
• other information you choose to include in your profile.

Photos and Media

• profile photographs;
• other photographs you upload;
• videos or audio, where these features are available; and
• photographs or media provided for verification purposes.

Verification Data

Where identity or profile verification is available, we or a third-party verification provider may collect:

• passport, driver's licence or other identification documents;
• proof of age;
• proof of address;
• selfies or photographs;
• video or facial verification information;
• telephone or email verification information; and
• verification results or fraud indicators.

Messages and Interaction Data

• private messages exchanged through MarriageShadi.com;
• expressions of interest;
• profile interactions;
• blocked users;
• reports and complaints;
• communication dates and times; and
• other information provided through interactive platform features.

Private messages are not intended to be publicly displayed. However, we may access or review communications where reasonably necessary for safety, fraud prevention, investigation of complaints, enforcement of our Terms and Conditions, or compliance with law.

Financial and Payment Data

• billing information;
• transaction amount;
• membership or service purchased;
• transaction date;
• payment status;
• subscription and renewal information; and
• refund or dispute information.

Payments may be processed through third-party payment providers. Where payment card information is entered directly into a third-party payment processor's system, the payment provider stores and processes that information and MarriageShadi.com generally does not have access to your complete card details or security code.

Technical and Usage Data

• Internet Protocol (IP) address;
• login information;
• browser type;
• device and operating system;
• approximate geographical location;
• page views and sessions;
• profiles viewed;
• searches and search filters;
• website navigation and browsing activity;
• referral or acquisition source;
• cookies and similar technologies;
• security logs; and
• device and network information.

Marketing and Communications Data

• your preferences for receiving communications from us;
• promotional communication preferences; and
• information relating to your interaction with our communications.

Sensitive Personal Information

Because MarriageShadi.com is a matrimonial platform, some information voluntarily provided by members may be considered sensitive personal information or a special category of personal data under the laws of some countries. This may include information concerning:

• religion;
• race or ethnicity;
• caste, tribe or community;
• health or disability;
• sexual orientation;
• biometric information used for verification;
• government identification documents; or
• other information given additional protection under applicable law.

Where required by law, we will obtain your consent or rely on another legally permitted basis before processing sensitive personal information. You should only provide sensitive information that you are comfortable using for matrimonial or matchmaking purposes.

How We Collect Personal Information

We may collect personal information:

• when you create an account with us;
• when you create or update your matrimonial profile;
• when you upload photographs, documents or other information;
• when you use our search or matchmaking features;
• when you send or receive messages through the platform;
• when you purchase a membership or another paid service;
• when you complete an identity or profile verification process;
• when you contact us by email or through the website;
• when you make a report or complaint;
• automatically when you access or use our website, including through cookies, analytics and security technologies;
• from third-party service providers, such as payment processors, identity-verification providers and analytics providers;
• from another person where they are authorised to provide information on your behalf; and
• from publicly available sources where lawful and reasonably necessary.

If a family member or another person provides personal information about you or creates a profile on your behalf, they must have your knowledge and appropriate authority or consent to do so.

Where required by applicable law, we will take reasonable steps to notify you if we collect your personal information from another source.

Why We Collect, Hold, Use and Disclose Personal Information

• creating and managing member accounts;
• creating and displaying matrimonial profiles;
• providing search and matchmaking functions;
• recommending potentially relevant profiles;
• enabling communication between members;
• providing private messaging;
• managing photographs and profile visibility;
• providing identity, age or profile-verification services;
• processing memberships, subscriptions and payments;
• communicating with you about your account;
• responding to enquiries and providing customer support;
• investigating member reports and complaints;
• detecting fake, duplicate or misleading profiles;
• preventing romance scams, fraud, harassment, spam and other misuse;
• protecting the safety and security of our users and platform;
• enforcing our Terms and Conditions;
• maintaining internal records;
• conducting analytics, research and service improvement;
• developing new features;
• sending marketing or promotional communications where permitted;
• preventing unauthorised access;
• establishing, exercising or defending legal rights; and
• complying with legal and regulatory obligations.

Match suggestions and profile recommendations are intended to assist members in finding potentially suitable profiles. They are not guarantees of compatibility, identity, character, safety or successful marriage.

Legal Bases for Processing

Contract

Where processing is necessary to provide the services you request, such as maintaining your account, displaying your matrimonial profile, providing messaging or managing your membership.

Consent

Where you have consented to processing, including where consent is required for certain sensitive information, marketing, cookies or verification activities.

Legitimate Interests

Where processing is reasonably necessary for our legitimate business interests, such as operating and improving MarriageShadi.com, protecting users, preventing fraud, maintaining security, handling complaints and enforcing our Terms and Conditions, provided those interests are not overridden by applicable privacy rights.

Legal Obligations

Where we are required to process or retain information to comply with applicable laws, regulations, court orders or lawful government requests.

You may withdraw consent where our processing relies on consent, subject to applicable law.

Profile Visibility

MarriageShadi.com is designed to allow members to discover and communicate with other people for matrimonial purposes. Information you choose to include on your matrimonial profile may therefore be visible to other MarriageShadi.com members according to your account settings and the features of our platform. This may include your profile name or profile ID, age, general location, photographs, religion, ethnicity, caste or community, education, profession, interests, family information, lifestyle, marriage preferences and profile description.

You should not publish highly confidential information on your profile, such as:

• passwords;
• full banking details;
• payment card information;
• authentication codes;
• passport numbers;
• complete identification-document numbers; or
• information that could reasonably expose you to fraud or identity theft.

Other members may copy, screenshot or save information that you make available to them. Although our Terms and Conditions may restrict misuse, we cannot completely control information after it has been viewed or received by another user.

Our Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• our employees, contractors or related entities;
• IT and technical support providers;
• cloud hosting, server and data-storage providers;
• identity and age-verification providers;
• payment processors and payment system operators;
• email, SMS and communications providers;
• cybersecurity and fraud-prevention providers;
• analytics providers such as Google Analytics, where used;
• advertising or marketing providers, where used;
• professional advisers, accountants, auditors, insurers and lawyers;
• existing or potential business partners or suppliers;
• another MarriageShadi.com member where information is made available through your profile or communication with that member;
• anyone to whom our business or assets are transferred or proposed to be transferred as part of a legitimate merger, acquisition, restructuring or sale;
• courts, tribunals, government agencies and regulatory authorities;
• law-enforcement authorities where required or authorised by law; and
• any other person or organisation where you have authorised the disclosure or where disclosure is required or permitted by applicable law.

We may also disclose information where reasonably necessary to protect the safety of a member or another person, investigate suspected fraud or unlawful activity, or establish, exercise or defend legal rights.

Selling or Sharing Personal Information

MarriageShadi.com does not sell personal information for money. We may use service providers for analytics, advertising, security and operation of our platform.

In some jurisdictions, certain transfers of information for targeted or cross-context behavioural advertising may legally be considered a "sale" or "sharing" even where no money is exchanged. Where applicable law gives you the right to opt out of this type of processing, we will provide an appropriate method to exercise that right.

International and Overseas Disclosure

MarriageShadi.com is intended for an international audience. Our service providers, hosting providers, payment providers, verification providers and other authorised third parties may be located in countries different from the country in which you live. As a result, your personal information may be stored, transferred to or accessed from other countries.

Where required by applicable law, we will take reasonable steps to ensure international transfers are protected using appropriate safeguards, which may include contractual privacy protections, data-processing agreements, standard contractual clauses, recognised adequacy mechanisms or other legally recognised international transfer safeguards.

International Privacy Rights

Depending on where you live and which privacy laws apply, you may have the right to:

• know what personal information we collect;
• request access to your personal information;
• correct inaccurate or incomplete personal information;
• request deletion of your information;
• withdraw consent;
• object to or restrict certain processing;
• request data portability;
• opt out of direct marketing;
• opt out of certain sales, sharing or targeted advertising;
• limit certain uses of sensitive personal information;
• complain to an appropriate privacy or data-protection authority; and
• not receive unlawful discriminatory treatment for exercising a privacy right.

These rights are not absolute and may be subject to exceptions under applicable law.

New Zealand

Where applicable, personal information will be handled in accordance with the Privacy Act 2020 and its Information Privacy Principles, including requirements relating to collection, notification, storage, access, correction, retention, use, disclosure and overseas disclosure.

European Union / European Economic Area

Where the General Data Protection Regulation (GDPR) applies, eligible individuals may have rights including access, rectification, erasure, restriction, data portability, objection and withdrawal of consent.

United Kingdom

Where applicable, personal information will be handled in accordance with the UK GDPR, Data Protection Act 2018 and other applicable UK data protection legislation.

Australia

Where applicable, we will handle personal information in accordance with the Privacy Act 1988 and Australian Privacy Principles (APPs).

Canada

Where applicable, we will comply with PIPEDA and/or applicable provincial privacy laws, including relevant requirements concerning consent, access, accuracy, safeguards and accountability.

United States

Privacy rights vary between US states. Where the California Consumer Privacy Act (CCPA), as amended, applies, California residents may have rights including the right to know, access, delete and correct personal information, opt out of certain sale or sharing, limit certain uses of sensitive information and exercise their privacy rights without unlawful discrimination. Where other US state privacy laws apply, we will provide the rights required under those laws.

India

Where applicable, we will process personal data in accordance with the Digital Personal Data Protection Act 2023 and applicable rules and requirements in force from time to time.

Other Countries

Where privacy or data-protection legislation in another jurisdiction applies to MarriageShadi.com, we will endeavour to comply with the mandatory requirements of that law. Nothing in this Privacy Policy is intended to limit any privacy rights that cannot legally be excluded.

Access, Correction and Deletion

You may request access to personal information we hold about you. If information we hold about you is inaccurate, incomplete, outdated or misleading, you may request that we correct it. You may also request deletion of your account and personal information, subject to any legal basis or obligation permitting or requiring us to retain certain information.

Following account deletion, information may be retained where reasonably necessary for:

• fraud and abuse prevention;
• security investigations;
• financial or transaction records;
• legal and regulatory compliance;
• unresolved disputes or complaints;
• enforcement of account restrictions;
• establishment or defence of legal claims; or
• secure backup systems for a limited period.

Messages already sent to another member may remain within that member's account where permitted by law and the functionality of the platform.

To exercise your privacy rights, contact Marriageshadi143@gmail.com. We may request reasonable information to verify your identity before completing a privacy request.

Marketing and Communications

Where permitted by applicable law, we may send you information about MarriageShadi.com, including service updates, membership information, promotions or other relevant communications.

You may unsubscribe from marketing communications by using the unsubscribe facility contained in the communication, changing communication preferences within your account, or contacting us at Marriageshadi143@gmail.com.

You may still receive essential communications relating to your account, security, transactions, legal matters or changes to our services.

Storage and Security

We are committed to taking reasonable steps to protect personal information, using appropriate physical, administrative, organisational and technical safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration, unauthorised disclosure and destruction.

Security measures may include access controls, authentication, secure hosting, monitoring and encryption where appropriate. However, no internet transmission, website, application or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account password and login information confidential.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, preventing fraud, resolving disputes and meeting legal obligations. Retention periods may vary depending on the nature of the information and applicable law.

We may retain:

• account and profile information while your account remains active;
• payment and transaction records for legally required accounting or tax periods;
• fraud, safety and banned-account records where reasonably necessary to prevent repeated misuse;
• complaint and dispute information while relevant to an investigation or legal matter; and
• information within secure backups for a limited period.

Information that has been permanently anonymised so that it can no longer reasonably identify you may be retained for statistical, research, security or service-improvement purposes.

Member Safety

MarriageShadi.com provides a platform through which individuals may connect for matrimonial purposes. We cannot guarantee the identity of every member, that all profile information is accurate, the intentions or behaviour of another member, financial status, immigration status, criminal history, personal compatibility, or the success or safety of any relationship or marriage.

Identity or profile verification, where offered, does not constitute a guarantee or endorsement of a member. Members should exercise reasonable caution before meeting another person or sharing sensitive information. You should never send another member your passwords, authentication codes or online banking credentials.

Suspicious, fraudulent, abusive or inappropriate behaviour should be reported through our platform or by contacting Marriageshadi143@gmail.com.

Cookies

We may use cookies and similar technologies on MarriageShadi.com from time to time. Cookies may be used to recognise you when you return, keep you logged in, remember your preferences, provide platform functionality, improve security, detect fraud, understand how users interact with MarriageShadi.com, conduct analytics and support advertising or marketing where applicable.

Some cookies are necessary for our website to function. Where applicable law requires consent for non-essential cookies, we will provide an appropriate cookie-consent or preference mechanism. You may also be able to block or delete cookies using your browser settings. Blocking certain cookies may prevent parts of MarriageShadi.com from functioning correctly.

Third-Party Websites and Services

MarriageShadi.com may contain links to websites, applications, payment providers or services operated by third parties. We do not control independent third-party websites and are not responsible for their privacy, security or content practices. Information you provide directly to a third party will be governed by that third party's privacy policy. We recommend reviewing the privacy policy of any third-party service before providing personal information.

Privacy Complaints

If you believe we have not handled your personal information appropriately, please contact us and provide details of your concern. We will review the complaint and respond within a reasonable period and within any period required by applicable law. Depending on where you live, you may also have the right to lodge a complaint with the privacy or data-protection regulator responsible for your jurisdiction.

Amendments

We may update this Privacy Policy from time to time to reflect changes to our platform, our business practices, technologies we use or applicable laws and regulations. Any updated Privacy Policy will be published on MarriageShadi.com with a revised "Last Updated" date. Where required by applicable law, we will provide additional notice of material changes. We recommend that you review this Privacy Policy periodically.

Contact Us

For privacy enquiries, requests, complaints or account deletion, please contact:

MarriageShadi.com — Email: Marriageshadi143@gmail.com